You can charge your power bank via the micro USB charging port found on the device. This is located on the top of the C10, C15, Qi5, Qi10, PowerUp 2 and PowerUp 4 power banks and on the right side on Powerlife 1, 2 and Slim. It is located on the base on Powerlife 3. Simply insert the micro USB cable (supplied in the packaging) and connect to a USB mains charger or a USB port on a laptop. 

The capacity is measured in mAh (milliamp Hours) which can be found on the back of your power bank. Generally the higher the mAh, the longer the battery life. 

Your Powerlife power bank should come pre-charged ready for use, however you will eventually need to recharge it.

The charge time will vary depending on the power bank capacity and the power output of your charger. Below are approximate time indications based on using a 2.4A USB mains charger. 

5000 mAh power bank -  approximately 3 hours to fully charge

10000 mAh power bank - approximately 6 hours to fully charge

15000 mAh power bank - approximately 9 hours to fully charge 

20000 mAh power bank - approximately 12 hours to fully charge 

The battery indicator on your Powerlife will flash while being charged:

PowerUp2, PowerUp 4, Powerlife 1 and Powerlife 2 have a 4 level battery indicator. Each LED will flash until all 4 LEDs are lit. 

Powerlife 3 has a digital LCD display, this will show the charging status displaying the word 'IN' to indicate that it is charging and the current battery level as a percentage. 

Powerlife Slim has a single battery indicator which will flash red until it is fully charged.

C10 / C15 / Qi5 / Qi10 power banks have a digital LCD display that shows the current battery level as a percentage. While the power bank is charging up, the power level indicator display will flash. Once it reaches 100 it is fully charged (100%).

First turn the power bank on, this will show how much charge is remaining.

The LED indicator on the battery display panel will be red, place you Qi compatible phone or other device on top of the power bank.

The LED indicator will change to green when the power bank is charging your device.

For small devices such as phones you can use the protective pouch included to keep the power bank and device together while charging. This can be tucked away neatly in a pocket or a bag to charge on the go. 

The battery indicator will turn blue when your phone is being charged. 

Check the device you want to charge and the cable you are using are 'Quick Charge' compatible. Plug your cable into the blue USB socket of the power bank. This will allow you to charge your QC 3.0 compatible devices faster

Yes, all MIXX power banks have a 2 year warranty that is valid from the day you purchase.

To use fast charging with your ChargePad, ChargeSpot or ChargeSpot Duo wireless charger, make sure that your phone, cable and mains wall charger are all compatible with Quick Charge 2.0 or higher. We advise checking with the relevant user guides for your phone if you are unsure.

Make sure your phone is placed flat against the surface of the ChargePad, ChargeSpot or ChargeSpot Duo and that the devices are the correct way up. If you are using a very thick case with your phone, or one that is magnetically shielding, remove it before using the wireless charger.

If your phone does not support Qi charging, it will not charge using the ChargePad, ChargeSpot or the ChargeSpot Duo.

In the first instance, check if your device is compatible with Qi wireless charging. If so, check that your phone is positioned so that the wireless charging transmitter and receiver are lined up correctly.

If the LED flashes blue, something is obstructing the signal being transmitted between the wireless charger and the phone. If your phone has a metal case or plate used for magnetic holders, you may need to remove this.

The complete list of countries can be found here.

The power bank holds 4000 mAh and will take approximately 2.5 hours to fully charge. The Charge level indicator lights will gradually light up as the power bank charges up. Once all four lights are on, the power bank is fully charged.

The US plug is built into the FLX Charge travel charger, so there is no need for an additional adapter. Flip the two prongs outwards away from the body of the charger to use the charger with a US-style power outlet.

Yes, you can use the built in micro USB / Lightning cable and the USB port on the charger to charge two devices at once. Please note that the charging speed may be reduced when using both charging outlets.

To use fast charging with the ChargeStand wireless charger, make sure that your phone, cable and mains wall charger are all compatible with Quick Charge 2.0 or higher. We advise checking with the relevant user guides for your phone if you are unsure.

Make sure your phone is placed against the surface of the ChargeStand. If you are using a very thick case with your phone, or one that is magnetically shielding, remove it before using the ChargeStand.

If your phone does not support Qi charging, it will not charge using the ChargeStand.

In the first instance, check if your device is compatible with Qi wireless charging. If so, check that your phone is positioned so that the wireless charging transmitter and receiver are lined up correctly.

If the LED remains red, something is obstructing the signal being transmitted between the ChargeStand and the phone. If your phone has a metal case or plate used for magnetic holders, you may need to remove this.

To use fast charging your phone, cable and car charger must all be compatible with Quick Charge 2.0 or higher. We advise checking with the relevant user guides for your phone if you are unsure.The DashCharge car mount will intelligently detect if your smartphone supports fast charging. It will also supply the optimum power.

Your DashCharge kit will come with a cable and QC 3.0 car charger. Insert the cable into the DashCharge car mount and plug the USB connector into the car charger. The QC 3.0 car charger will need to be plugged into your car lighter socket and the engine should be running in order for the DashCharge to start charging wirelessly. 

Make sure your phone is placed against the charging surface of the DashCharge. If you are using a very thick case with your phone, or one that is magnetically shielding, remove it before using the wireless charger.

If your phone does not support Qi charging, it will not charge using the DashCharge car mount.

Check that your wireless charger is plugged in and switched on. 

When the ChargeCase senses a wireless charging signal a blue LED will light up on the frosted bumper of the charging case.

If your phone does not show as charging, check that the Lightning connector on the ChargeCase has been correctly inserted into your iPhone 6 / 6 Plus or 7 / 7 Plus and ensure the centre of the phone case is placed flat on the surface of the wireless charger and lined up correctly.